Tools Limited Warranty Terms and Conditions
Terms, return requirements, and warranty process for tools and related items.
Reporting and Returns
- Damaged, defective, or missing items must be reported within 3 days of delivery.
- Buyers should thoroughly inspect goods at the time of delivery.
- Returns must include original receipt, packaging/boxes, and manuals, without markings or damage.
- A 10% restocking fee applies to returns.
- A 25% restocking fee applies to assembled items.
Warranty Scope
- Warranty covers defects in materials and workmanship under normal use.
- Warranty does not cover improper installation, neglect, misuse, abuse, accidents, or unauthorized repairs/alterations.
- Claims must be made within the warranty period.
- Original receipt and packaging/boxes are required for warranty claims.
- Failure to follow product guidelines may void the warranty.
Warranty Exclusions
- Normal wear and tear.
- Consumable parts such as batteries, blades, and other regularly replaced parts.
- Damage caused by non-compliance with the product user manual.
Additional Terms
- The Fix It Center reserves the right to inspect and assess products before approving warranty claims.
- No immediate or loaner replacements are guaranteed, but warranty handling will be expedited where possible.
- Customers have the right to request testing of electrical/electronic items at point of purchase.
- For credit card transaction reversals, refund value is 15% less than purchase value for restocking.
- Customers pay return-to-company delivery costs for warranty service; the company covers delivery of repaired/replacement item back to the customer.