This policy explains what personal information The Fix It Center Limited (“we”, “us”) collects through thefixitcenter.com, how we use it, and the choices you have. Last updated: 26 October 2026.
Who we are
The Fix It Center Limited, 109 Munroe Road, Cunupia, Trinidad and Tobago. Phone (868) 235-4750 or (868) 434-1563, email thefixitcenterlimited@gmail.com.
What we collect
- Orders: your name, billing and delivery address, phone number, email address and the items you buy, so we can process, deliver and support your order.
- Accounts: if you create an account, your login details, saved addresses, order history and wishlist.
- Payments: card payments are handled by our payment provider. We do not see or store your full card number.
- Financing applications: the details and documents you submit (such as identification, proof of address and proof of income) are emailed to our financing team to assess your application. Uploaded documents are deleted from our website once the email is sent.
- Contact and quote requests: the name, email, phone number and message you send us.
- Usage information: pages visited, device and browser type and approximate location, collected through cookies and Google Tag Manager to understand how the site is used and to improve it.
How we use it
- To process orders, payments, deliveries, returns and warranty claims.
- To assess financing applications.
- To answer your questions and send order and account emails.
- To keep the site secure and prevent fraud.
- To understand how the site is used and improve it.
We do not sell your personal information.
Who we share it with
Only with service providers that help us run the store, and only what they need: our payment provider, our website host, our email delivery service, delivery partners, financing partners (for financing applications you submit), and Google (site analytics). We may also disclose information where the law requires it.
Cookies
The site uses cookies to keep items in your cart, keep you signed in and remember your preferences. Analytics cookies help us measure site use. You can block or delete cookies in your browser settings, but the cart and checkout need them to work.
How long we keep it
We keep order records for as long as we need them for accounting, tax, warranty and legal purposes. Account details are kept until you ask us to delete your account. Financing documents are not kept on the website after they are sent to our team.
Your choices
You can ask us to see, correct or delete the personal information we hold about you by contacting us using the details above. Some records, such as completed orders, may need to be kept for legal reasons.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.